Changes Made to a Fast-growing Distributor Services Department!

Today, each of our Distributor Service reps receives an average of 80 calls and 30 e-mails each day. With sixteen members in the department currently, and plans to add a few more members before the end of the year, you can imagine how much work there is for this department on a daily basis. That's why this fast-growing department has made some recent changes you should be aware of:

First, the department has been split into two teams. Each team has been assigned an experienced supervisor who will help support their team with calls and assisting distributors and customers with their concerns. The supervisors are Lisan Wood and Emily Vincent who many of you have probably worked with in the past.

Other changes include the promotion of Brandon Comstock who will assist in our quality assurance efforts. In addition to his present customer service responsibilities, he'll be listening to calls, reading through e-mails, and helping us ensure that accurate information and quality service is being provided.

Distributor Services is the one department that our distributors and customers work with on a one-to-one basis, and we feel you should get to know this group and think of them as your SendOutCards family. Their department is always full of good ideas, and we feel these recent changes will help improve the way we provide assistance as a company.

If you have any questions or comments about these developments, feel free to respond on our blog or call Distributor Services to talk to them personally. They'll be glad to hear from you.

Stay tuned in the near future for a blog about new, seasonal gifts we'll be featuring, and make sure to check back on past blogs as well for important information and more insight into the company you call “home.”