Status & Updates on the New Card Editor

*Last Updated on January 12, 2009, 5:00 p.m. MST*
If you have anything to report, please e-mail us at feedback@sendoutcards.com. Here are some of our Frequently Asked Questions and known issues:

Top Fixed Issues:
1. Ability to search for sent cards from the Main Menu
2. Color wheel difficulties
3. Fixed the "State" field in recipient and return address section
4. Service Provider Bug (Comcast)
5. Gift Account Walkthrough now works using Internet Explorer 7
6. Ability to remove a gift after selecting
7. Firefox 2.0 is now working with the card editor
8. We've repaired and improved the campaign function

Issue Still Open: Migrating Data
We are currently migrating all of the data from the old system to the new card editor. This includes personal fonts and signatures, PicturePlus images, custom cards, campaign cards, and the cards sent action log which includes the previews of all previously sent cards.

This is a huge amount of information and is the primary reason we chose to offer both sites for a period of time. If you can't find something in the new editor but that is in the old system, rest assured it is on the way.

Why Did I Receive a "Username Required" Error?
In many cases this issues has already been solved. We are still being informed of a few SendOutCards users who are receiving this error and have discovered that if you clear the "cookies" on your computer, this error message will no longer occur. You can clear your cookies by loading your internet browser (e.g. Firefox or Internet Explorer) and going to "Tools" and then "Clear Private Data" at the top of the screen. Make sure just the box for "cookies" is checked and click "Clear Private Data Now."

Is the New Gift Account Walkthrough Available on all Browsers?
Yes, it is accessible from your Card Manager Main Menu and should work on all supported browsers. From now on, when new prospects are sent to your banner (www.sendoutcards.com/yourID), they'll be able to go through the new gift account walkthrough and use the new card editor.

When I Create a Card, Why Doesn't it Display in the New Editor?
We've heard that some people are having this problem and that their cards are being displayed on the old card editor only. This will be taken care of as we migrate information onto the new editor and will be completely cleared up by the time the transition period ends and no information will be lost.

*Make Sure to Delete Your Company Name From the Address Field
We've become aware of an issue dealing with the return address field. In the past, we did not print your company name on your return address even if you filled out the "Company Name" field, so many people added their company name on the address field.

With the new card editor, if you add text into the Company Name field, it will now be printed onto with your address on your envelopes. If you have added your company name into the address field in the past, make sure to adjust this to the correct field so your cards will be printed properly. Otherwise you may have your company's name printed twice.

What Happened to the Card Editor Webinar Walkthrough?
Due to the huge response to our webinar tonight, we literally overloaded the server hosting the meeting which ended the call. The walkthrough was instead recorded and is accessible on our Stay Connected page.

How Can I Access The New Editor?
As of January 6, 2008, 9 p.m. MST the new card editor is available! You can access the new editor on the homepage, and also from the main menu after logging in.

How Long is the Transition Period?
For about 10-14 days, we'll be in a transition period where the new editor will be available only through the two links mentioned above. After we have migrated all the important data for your accounts to the new editor, we'll switch everyone over to the new editor, permanently. When you log into your account from the homepage, you'll find yourself in the new editor.

What About People Who Join During the Transition Period?
Anyone who joins during this time period will receive the new walkthrough and will be given access to the new card editor only. You won't even have to worry about re-training them.

Feedback, Issues, Questions?
Please don't post your questions on this blog, but e-mails us at feedback@sendoutcards.com with questions, comments, or issues that we may need to address concerning the new editor. Thank you.